Our Services
We run the desk. You grow the fleet.
From 24/7 call handling to intelligent dispatching — trained operators inside your systems, answering in your name.
01 · Call Handling
24/7 call handling that never rings out.
Never miss a booking again. Whether it is Friday night peak or a quiet Tuesday morning, our operators answer within 3 rings. We integrate seamlessly with your VoIP system to handle bookings, queries and driver support — in your name, to your rules.
- Answered in your company name, every time
- 98% of calls answered within 3 rings
- Nights, weekends and overflow covered as standard
02 · Dispatch
Intelligent dispatch & fleet control.
Stop dead mileage and keep your drivers moving. Our experienced controllers monitor your fleet 24/7, optimising queues and ensuring fair job distribution. We are experts in iCabbi, Autocab, Ghost and Cordic systems — and work across Cab Treasure, InfoCabs, DataMaster and Sherlock too.
- Bookings entered straight into your dispatch system
- Queue optimisation and fair job distribution
- Amendments, account work and driver support handled
03 · Night & Overflow
The shifts you cannot staff, covered.
Nights, weekends and holiday periods are the hardest shifts to fill in the UK — and the easiest bookings to lose. Our night team answers while your office is closed, and overflow operators join at your peaks so no caller waits in a queue.
- Full night and weekend cover, 365 days a year
- Overflow support at Friday and Saturday peaks
- Start with one shift, expand when you are ready
04 · Back Office
Back-office & admin support.
Reduce your overheads. We handle the time-consuming admin tasks: corporate account invoicing, driver onboarding, complaint resolution and lost-property emails — plus email and customer support for your passengers and account clients.
- Corporate account invoicing and CRM updates
- Driver onboarding paperwork
- Complaints and lost property handled politely, in your name
Pricing
Every service, from £4 per hour.
One flat rate for trained operators — against a UK National Living Wage of £12.71 an hour from April 2026, before on-costs.
We want to earn your trust before you pay us a penny. Let our experienced team handle your phones for a week — if you don't feel the difference, you can simply walk away. No credit card required.
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