Managing a taxi fleet in the UK is becoming more expensive every year. With the recent rise in the National Living Wage and increasing energy costs, base operators are looking for ways to cut overheads without sacrificing quality.
The biggest expense for most fleets? Staffing the control room 24/7.
The Hidden Costs of an In-House Team Hiring a dispatcher isn’t just about the hourly wage. When you hire locally in Manchester, London, or Birmingham, you are paying for:
- Recruitment Fees: £500+ per hire.
- Employer NI & Pension: Adding 15-20% on top of salary.
- Holiday & Sick Pay: You pay for days they don’t work.
- Office Space: Renting desks, computers, and heating for night shifts.
The Outsourcing Calculation At CoreDesk Services, we have run the numbers.
- Average Cost of In-House 24/7 Cover: £85,000+ per year.
- Average Cost of CoreDesk Remote Team: Approx £35,000 per year.
That is a saving of £50,000 immediately.
Why “Remote” Doesn’t Mean “Low Quality” Old-school outsourcing meant bad connections and language barriers. Modern BPO (Business Process Outsourcing) is different.
- UK-Trained Staff: Our agents are trained specifically on iCabbi, Autocab, and Cordic.
- Accent Neutralisation: We focus on clear, professional English.
- Instant Scalability: Need 2 extra staff for Friday night? We can deploy them instantly. You don’t need to interview anyone.
Conclusion If you are still paying full UK rates for a night-shift dispatcher to sit in an empty office waiting for the phone to ring, you are burning profit. Switch to a flexible, remote model and invest that saved cash back into marketing your fleet.